Frequently Asked Questions
What is the typical turnaround time for orders placed through JourneyEd?
Most orders are processed within 1-2 business days. For physically shipped products the delivery times vary based on product availability and chosen shipping method. Expedited shipping options are available for urgent orders, while large volume orders may require additional processing time.
Does JourneyEd offer volume discounts for large purchases?
Yes, we offer volume-based pricing and bulk purchasing options for schools and districts to maximize their budget. Discounts typically apply to orders of 10+ units and increase with larger quantities, subject to manufacturer policies. Inquire with your dedicated account manager for details.
What procurement options and payment methods are available for schools?
We accepts purchase orders, credit cards, and electronic fund transfers for school purchases. We also support integration with popular school financial systems to streamline the procurement process, in accordance with our capabilities. Inquire with your dedicated account manager for details.
What is the return policy for hardware and software purchased through JourneyEd?
Our return policy allows for returns on most unopened items within 30 days of delivery, subject to manufacturer restrictions, especially for software licenses. Specific return policies may vary by product and manufacturer, and we adhere to the policies set by each brand we carry.
Does JourneyEd offer extended payment terms for schools and educational institutions?
We offer standard payment terms such as net 30 for qualified educational institutions, making it easier to manage budget cycles. Custom payment schedules for large purchases may be available upon request and approval, within our capacity as a retailer. Inquire with your dedicated account manager for details.
How can we resolve issues with incorrect or damaged items received from JourneyEd?
If an order arrives damaged or incorrect, you can initiate a return or exchange by contacting your dedicated account manager, who will provide instructions based on our retailer policies. For manufacturer defects, we will guide you to the appropriate manufacturer support channels as we do not provide direct product support.
How does JourneyEd handle warranty claims?
We can provide you with manufacturer warranty information at the time of purchase and direct you to the appropriate manufacturer support channels for warranty service. We also offer extended warranties and support solutions that go beyond manufacturer support. Inquire with your dedicated account manager for details.
Can JourneyEd assist with asset management and inventory tracking?
We can provide detailed purchase history reports to assist with your internal tracking. For specific asset management solutions or inventory tracking systems, we have partner solutions that can assist. Inquire with your dedicated account manager for details.
What options are available for product training and technical support?
We can provide product training and technical support via our authorized technology training and support providers. Inquire with your dedicated account manager for details.
How does JourneyEd stay current with educational technology products?
Our product listings are regularly updated based on information from our manufacturing partners. We strive to offer a wide range of current educational technology products to meet the diverse needs of our educational customers.
What financing options does JourneyEd offer for large-scale technology purchases?
For specific financing needs we offer several leasing, installment and same-as-cash deferred payment programs. Inquire with your dedicated account manager for details.